Business Practices for Technical Services
Business Model Process

The new business model provides for agency-wide processes and procedures for managing and obtaining the technical services required for Reclamation to carry out its mission. The model is a framework consisting of four component parts. When implemented together, these components provide the necessary tools to ensure that technical services are provided or obtained, in the most efficient and cost-effective way for both construction and non-construction work. 

A policy outlining the aspects of the business model has been issued to establish appropriate agency-wide business practices for technical services to enhance Reclamation's ability to maintain mission-critical technical capabilities.

The four major components of the business model are described in more detail below. The associated directives and standards along with the policy above were formally reviewed and made permanent during calendar year 2010.

Advance Planning

A Directive and Standard for Advance Planning has been issued to describe the requirements for advance planning of technical services work. Advance Planning will enable prospective service providers and program offices to better forecast and plan for upcoming work, integrating with the Budget Review Committee process for out-year planning three years in advance of project execution.

Workload Distribution

A Directive and Standard for Workload Distribution has been issued to describe how decisions will be made about where technical services work is distributed. While authority for these decisions will remain with each program office, an appeal process allows service providers to request a review of workflow management decisions they believe could jeopardize their ability to maintain Reclamation's core technical resource capabilities.

Fee for Service Practices

A Directive and Standard for Fee-for-Service Business Practices has been issued to outline the requirements for the use of Statements of Work, Service Agreements, and Completion Reports for certain levels of technical services work. The use of these standardized business instruments will add consistency to business practices and provide data for tracking monitoring, reporting, and improving such practices.

Customer Collaboration

The Directive and Standard for Customer Collaboration establishes Reclamation-wide requirements for collaborating with customers on decisions regarding the scope and performance of technical services required for construction work (excluding safety of dam modifications) on existing Reclamation-owned facilities. The benefits of this Directive and Standard are coordination and communication with customers and the transparency of Reclamation's decisions regarding such work.



Last Updated: 6/15/15