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SURVEYS
Gaining Critical Information
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A successful program will be measured by how our constituents and employees accept it. We must be responsive to their needs. To do that we asked our constituents and our employees about their needs.
To meet our reinvention goals, we obtained detailed information about our performance as:
- A power provider
- An employer
- A steward of natural resources
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WHO WE ASKED
We surveyed and talked with our customers, our power employees, natural resource managers, and other industry leaders.
WHAT WE ASKED
- Customers' overall satisfaction and awareness of the program
- Employees' thoughts on career development, training opportunities, and organizational communication
- Environmental managers' ideas on ways to integrate natural resources management with hydropower generation
- Industry leaders' opinions on the comparative importance of industry issues
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WHY WE SURVEYED
SURVEY RESPONSES GAVE US DATA ABOUT
THE MOST IMPORTANT ISSUES IN OUR POWER
PROGRAM. THIS EXHAUSTIVE, INFORMATIVE
PROCESS EQUIPPED US TO DEVELOP EFFECTIVE
RECOMMENDATIONS AND IMPLEMENT NEEDED
CHANGES IN RESPONSE TO THE NEEDS OF OUR
CUSTOMERS, EMPLOYEES, AND THE INDUSTRY
IN WHICH WE OPERATE.
WHO WE SURVEYED
- 942 RECLAMATION POWER CUSTOMERS
- 956 POWER PROGRAM EMPLOYEES
- ENVIRONMENTAL STAFF AT INTERNAL
AND EXTERNAL POWERPLANTS
- INDUSTRY LEADERS IN THE
HYDROPOWER COMMUNITY
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