	Instructions: Fill out this form by typing text into the boxes and clicking on the buttons. Then click on the button at the bottom of this page to email your comments to the TSC management.


	Project/feature/product name
	Product or service provided
	Name of staff/group involved in providing the service or product


	Customer's expectations
	Exceeded	Met	Failed	N/A

Timeliness: Products/services were provided on agreed upon schedule.

Budget: Products/services were provided within service agreement budget.

Quality: Products/services met the objectives of the service agreement and/or client expectations.

Communication: Coordination with other team members, offices, agencies, and individuals was conducted well. Communications were adequate to identify and resolve procedural or technical issues.

Issue resolution: Client or team leader was kept well informed of problems, potential conflicts, or circumstances which could result in delays or alter the progress of the work. Solutions to problems, potential conflicts, or special circumstances were recommended in a timely manner.

Flexibility: Products/services met unique customer needs.

Cost: Products/services were reasonably priced.

Convenience: TSC team was easy to work with; minimal red-tape.

Commitment: TSC was well prepared for and effectively participated in all interactions with customer to meet the work activity objectives.


	Additional comments or explanation

Evaluator

Date

Confidentiality requested

Yes No

I wish to be contacted by (check all that apply)

Please contact a client liaison (303) 445-2561 to help you get the most efficient services for your needs.