Breaking Bad News

What to do

Make sure you are the one to break the news first--even though this is the LAST thing you want to do. Use simple, straightforward terms to explain the situation. Frequently, long term benefits can be reaped from short term crises--if they are handled properly. Present it in a positive manner to build the credibility and support you will need to deal with it:

• What happened. (Be objective--people are watching!)
• What it means--consequences, delays, new complications
• What you don't know (This will help show your honesty)
• How you will get the needed information
• How you will deal with the situation
• What others can do and are doing to help

Even though you provide the information, don't be surprised if people simply refuse to hear it. You may need to enlist others or show the significance of the problem. You might use humor to break the mood--but do so judiciously. Poke fun at yourself a bit.

Go On

Check out other hints in: Getting success

• Avoiding failure
• Handling failure

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