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Technical Service Center

Client Support Office

Group Manager — Christi Young

Client Liaisons and Budget Support Staff

The Client Liaisons and Budget Support Staff serve as budget contact resources for clients and TSC team leaders. In particular:

Client Liaisons:

  • Serve as a primary point of contact
  • Establish and maintain client relationships with TSC
  • Facilitate development and peer review of Service Agreements
  • Open and close WOIDS
  • Monitor overall status of client work
  • Answer questions related to output from reporting systems

Budget Support Staff:

  • Assist team leaders in Service Agreement input to NewMIS
  • Support Client Liaisons and TSC business operations
  • Establish JCNs for non-Reclamation work
  • Process cost transfers, fees, and E-TAS corrections
  • Answer questions about NewMIS, IMPROMPTU, and FFS
  • Reconcile charge card transactions
  • Run customized reports upon request

In addition, this group maintains the K88 working capital fund, under which the TSC operates and coordinates various internal functions.

Funding for the Client Liaisons and Budget Support Staff — Beginning in FY 2013, this expense no longer needs to be added separately to most service agreements.  The one exception will be a $500 fee to be charged for all Non-Reclamation work.

The tables below list the liaisons and assistants for various TSC clients and internal functions. 

Client or Program Client Liaison Program Assistant or Analyst
GP Region Mike Horn Karen Johnson
LC Region Connie Svoboda Marlene Johnson
MP Region Dan Maag Janice Carson
PN Region Paula Engel Devin Luke Hernandez
UC Region Jan Oliver Karen Johnson
International Affairs and Native American Affairs Christi Young Marlene Johnson
Policy and Administration (P&A) (includes Manuals and Standards) Christi Young Devin Luke Hernandez
Policy and Administration Office Dianne Parson Elizabeth Snodgrass
All Safety, Security and Law Enforcement (SSLE) Programs, including:
    • SEED/SOD
    • BIA
    • Dam Safety
Lisa Krest Elizabeth Snodgrass
Science & Technology Jacque Wright Janice Carson
Other Reclamation Offices (Technical Resources, MSO, etc.) Dianne Parson Devin Luke Hernandez
Non-Reclamation clients; Other Government Agencies (includes BIA and NPS Dam Safety) Dianne Parson Elizabeth Snodgrass
K88 (TSC Working Capital Fund) Jacque Wright Marlene Johnson
Deputy Commissioner Operations, DEC/DSO, Power Resources, Research Gay Ann Martinez Budget Officer

Internal Assistance Contact
Financial management systems (NEWMIS / IMPROMPTU / ESAM Any Client Liaison or Program Assistant.
FOIA / Audit TSC coordination Christi Young
E-TAS / timekeeping Contact E-TAS Control Center person assigned to each Division or Elizabeth Snodgrass
IDIQ contract (COR) Phoebe Percell (COR)
Bank card cost allocation:
    • 86-68100
    • 86-68200
    • 86-68300
    • 86-68400
Devin Luke Hernandez
Janice Carson
Marlene Johnson
Elizabeth Snodgrass

Contact Information:

Name Group E-mail Address Phone
Janice Carson 86-68010 JCarson@usbr.gov 3466
Paula Engel 86-68212 PEngel@usbr.gov 2732
Devin Luke Hernandez 86-68010 DLHernandez@usbr.gov 3445
Mike Horn 86-68220 MHorn@usbr.gov 2203
Karen Johnson 86-68300 KEJohnson@usbr.gov 3289
Marlene Johnson 86-68010 pmjohnson@usbr.gov 2720
Lisa Krest 86-68313 LKrest@usbr.gov 3260
Dan Maag 86-68170 DMaag@usbr.gov 3084
Gay Ann Martinez 86-68000 gmartinez@usbr.gov 3006
Karri J. (Jan) Oliver 86-68240 KOliver@usbr.gov 2281
Dianne Parson 86-68010 DParson@usbr.gov 2302
Phoebe Percell 86-68110 PPercell@usbr.gov 3253
Tyna Petersen 86-68010 TPetersen@usbr.gov 2573
Elizabeth Snodgrass 86-68000 ESnodgrass@usbr.gov 2720
Connie Svoboda 86-68460 CSvoboda@usbr.gov 2152
Karen Weghorst 86-68250 KWeghorst@usbr.gov 2548
Jacque Wright 86-68010 JRWright@usbr.gov 2604
Christi Young 86-68010 CYoung@usbr.gov 2561