Managing for Excellence

Functional Area: Relationship with Customers and Other Stakeholders

Strengthen interaction with customers and other stakeholders at national, regional, and project levels to address Bureau-wide issues.

Team Lead: Lorri Gray, Program Manager, Lower Colorado River Multi-Species Conservation Program, Lower Colorado Region

Team Members:

Bruce Brown, Partnerships Coordinator, Commissioner’s Office
Bob Walsh, External Affairs Officer, Lower Colorado Region
Lilas Lindell, Manager, Program Support Services, Office of Program and Policy Services
Gary Campbell, Deputy Regional Director, Great Plains Region
Kerry McCalman Manager, Power Office, Upper Colorado Region
Betsy Rieke, Area Manager, Lahontan Basin Area Office, Mid-Pacific Region

Objectives:

Strengthen communication and coordination with customers and other stakeholders at all organizational levels of Reclamation regarding Bureau-wide issues by:

Identifying and providing opportunities for stakeholders to become aware of proposed activities and effectively participate in the planning, policy and decision-making processes where appropriate.
Creating a more participative relationship with stakeholders while regularly providing information about Reclamation’s programs.
Providing a process for hearing and incorporating feedback from customers.

Tasks:

Develop tools to assist employees in effectively communicating Bureau-wide topics with customers and other stakeholders.
Develop standards outlining topics and frequency for minimum annual interaction with stakeholders.
Identify mechanisms for regularly seeking customer feedback and how that feedback should be handled. This could include communication/training of Reclamation employees or updating Reclamation processes.

Milestones:

August 2006:Gather Input from employees, and stakeholders.
November 2006: Draft guiding principles and practices for communicating and coordinating with Customers and Other Stakeholders ready for presentation, discussion at public meeting.

Products: (If you would like to provide comments on any draft products, visit the Draft Products page.)

Principles and practices for communicating and coordinating with Customers and Other Stakeholders.

Last Updated: January 10, 2007