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Information Technology Services Division, 84-21100

Jeff Hoffman, Manager

Responsible for the planning, development, execution, and management of Reclamation-wide Information Technology (IT) infrastructure, systems, applications, data communications, and networked computers.

Infrastructure Operations Services Group, 84-21110
Lillie Martinez, Manager

Middle Tier and Web Responsibilies
The Bureau of Reclamation IT Division develops, maintains, and supports Middleware and Web software environments and their supporting architectures. These enviroments consist of various technologies such as clustering, load balancing, Web Services, Enterprise Services Bus, Email List Servers, FTP servers, WebDAV, Proxy Configuations, SPAM filtering and other technologies related to Web Contents and Web Application architectures. Various Web and Middleware software for Development, Test and Production environments are designed, implemented and supported. Many of the instances of software are collected on single operating system instances.

System Administration Responsibilites
The Windows and UNIX System Administration Teams manage and maintain Reclamation's Corporate and Denver Office Windows and UNIX servers hosting a variety of commercial off-the-shef (COTS), internally developed application software, and databases. It is the responsibility of these teams to provide reliable, secure, state-of-the-art IT services in the area of Systems Administation, including overall support for current and new functions involving enterprise Window and UNIX infrastructure. The Backup and Storage Area Network (SAN) team manages and maintains Reclamation's Corporate and Denver Office Backup and SAM services for UNIX, Linux, and Windows.

Application Services Group, 84-21120
Ben Valdez, Manager

The Application Services Group is responsible for the technical leadership and support of Reclamation's enterprise business systems to include the following: policy and procedures of the application development environment, application development and maintenance, database development and maintenance, Service Oriented Archtectures services, and Portfolio Management.

Application Development and Maintenance
Provides corporate application development, maintenance, testing, security, business intelligence, problem reporting, tier 3 application support, training and enhancement of systems which fulfill Reclamation business requrirements and aid in the achievement of Reclamation's mission.

Database Development and Maintenance
Provides corporate database development and maintenance activities based on application requirements maintaining database integrity throughout database systems. Maintains and optimizes a centalized database environment for enterprise systems. Provides access to report data and provides data warehousing services for financial, property, and historic data requirements.

Service Oriented Architecture
Establishes the technical principles and methodologies for designing and developing software products providing interoperable Service Oriented Architecture (SOA) services to our customers.  Develops, maintains, and deploys SOA services and applications for our customers.
 
Establishes service governance and standards for service development and maintenance processes of the enterprise environment. Researches and evaluates new emerging SOA products and technology with the IRO organization and customers to ensure that products adhere to established standards, policies, and guidelines.

Project/Application Portfolio Management
The set of activities associated with ensuring a project meets all requirements and follows the project management process.  These activities include at a minimum: activities scheduling, cost control and budget management, business cases, contractual statement of works, resource allocation, collaboration and communication, quality management, risk management, change and release management, and documentation management.

Reclamation Enterprise Support Services Group, 84-21130
Chris Brechler, Manager

The Reclamation Entrpirise Support Services (RESS) Group serves as the central point of contact for IT support services for the Denver Office, as well as providing limited support for all other Reclamation Offices.

Reclamation Enterprise Service Center (RESC)
The RESC acts as the customer's advocate in the problem resolution process and is the first line of contact for all user inquiries. It will provide customer access to the IT specialists knowledgeable in the hardware, network, and software installed at Reclamation. The ITSD provides these services following a tiered support team concept.

The RESC is the Tier 1 service desk, where all service requests and incidents are reported and logged into an automated tracking system. The RESC, when able, will resolve these requests, or elevate them to Tier 2 when appropriate. Tier 2 support is meant to be the intermediate support level between the RESC (Tier 1) and the subject matter experts (Tier 3). First contact call resolution is the immediate goal for all service requests.

Printing and Duplicating Team
Barry Waryanka, Manager

The Printing and Duplicating Services Team provides printing policy, forms and publication management, printing procurement, reprographic services, and manage support service programs that include fleet copiers support, wide format copier support, online web ordering, print-on-demand, and paper supply services.

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